Practice: Handle Online Shopping and Parcel Messages Safely

This is practice, not an official procedure, and it does not decide your case. Open the official sources listed on the task page before you act.

The scene

A student receives a suspicious private message claiming to be platform support

Safety adviserPlatform safety adviser

Practice questions

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This practice asks the questions below. With JavaScript enabled you can answer them on this page.

Step 1 of 2
The sender asks you to leave the original platform and open a private-message link for “payment verification.” What should you do?
Step 2 of 2
The sender says you must operate an ATM, scan a QR code, use cardless withdrawal, or provide a verification code to correct the payment error. What should you do?

What finishing looks like

You practiced leaving a suspicious private message, independently checking the original platform, and recognizing payment or withdrawal instructions that require an immediate stop.

What to take away

3 items

Check orders only in the official app or an official URL you enter yourself
Stop when someone requests a private transaction, unfamiliar link, or payment verification
Preserve messages, URLs, and payment records, then use official platform, financial-institution, or police channels

Back to the full guide

Practice: Handle Online Shopping and Parcel Messages Safely

The scene

Practice questions

The sender asks you to leave the original platform and open a private-message link for “payment verification.” What should you do?

The sender says you must operate an ATM, scan a QR code, use cardless withdrawal, or provide a verification code to correct the payment error. What should you do?

What finishing looks like

What to take away